tkbk's Privacy Policy & Data Protection

About This Policy

tkbk ("we", "our", "platform") takes your privacy seriously. This Privacy Policy ("Policy") describes what information we collect when you use the tkbk website and services, why we collect it, how we use it, and how your information is kept secure.

By using tkbk's website and services, you agree to the terms of this Policy. This Policy should be read together with our Terms & Conditions page. If you disagree with any part of this Policy, please refrain from using our platform.

Scope of This Policy

This Privacy Policy applies to:

• All individuals who visit the tkbk website
• All account holders registered on the tkbk platform
• Anyone who uses any tkbk service, promotion, or bonus
• Anyone who contacts our support team

Information You Provide Directly

When you create an account on tkbk or use our services, the information you voluntarily provide us includes:

• Full name and date of birth
• Email address and phone number
• Residential address
• Identity verification documents (national ID card or passport details)
• Payment information — relevant details of your bKash, Nagad, or Rocket account
• Records of communication with our support team

Automatically Collected Information

When you use our platform, certain technical information is collected automatically. This includes:

• IP address and device identifier information
• Browser type, version, and operating system
• Date, time, and duration of page visits
• Information collected from cookies and similar tracking technologies
• Gaming activity logs and history on the platform
• Transaction records — deposit, withdrawal, and bonus usage information

Cookie Policy

tkbk uses cookies and similar technologies to improve your experience. Cookies are small text files stored on your device.

Types of cookies we use:

• Essential cookies: Required for the basic functionality of the platform, such as maintaining login sessions
• Functionality cookies: To remember your preferences and settings
• Analytics cookies: To analyze platform usage patterns and improve our services

You can disable cookies through your browser settings. However, disabling certain cookies may limit some functionality of the platform.

Purposes of Data Use

tkbk uses the information we collect for the following purposes:

• Account management: To create, verify, maintain, and secure your account
• Service delivery: To manage gaming services, bonuses, and promotions
• Transaction processing: To process deposits and withdrawals via bKash, Nagad, and Rocket
• Customer support: To respond to your queries and provide assistance
• Fraud prevention: To detect and prevent suspicious activity
• Responsible gaming: To monitor your gaming habits and provide support when needed
• Service improvement: To improve the platform's functionality and user experience
• Communication: To send important updates, security notices, and service-related information

Age Verification & Protection

tkbk strictly enforces that our platform is for individuals aged 21 and above only. We verify a user's age using the date of birth and identity documents provided at account registration.

If a user creates an account by providing false age information, their account will be immediately closed and all balances may be forfeited.

Technical Security

tkbk uses industry-standard security technology to keep your personal information safe. Our security measures include:

• SSL (Secure Socket Layer) encryption for all data transmissions
• High-grade encryption technology for stored data
• Regular security audits and vulnerability testing
• Firewalls and intrusion detection systems to prevent unauthorized access
• Role-based access controls for staff accessing data
• Regular backups and disaster recovery plans

Data Retention Period

tkbk retains your information for as long as necessary or for the period required by law. Specifically:

• All account information is retained while the account is active
• Transaction records are retained for the applicable legal period even after an account is closed
• Information required for fraud investigations and dispute resolution is retained as needed
• Information is deleted when consent for marketing communications is withdrawn

Sharing Data with Third Parties

tkbk does not sell or rent your personal information. However, limited information may be shared in the following circumstances:

• Payment processors: Minimum necessary information is shared to complete transactions via bKash, Nagad, and Rocket
• Technology service providers: Trusted technology partners who assist in operating the platform, operating under strict confidentiality agreements
• Legal obligations: When disclosure of information is required due to a court order or legal obligation
• Security purposes: When necessary to prevent fraud, money laundering, or other illegal activity

Outside the above cases, tkbk never discloses your information to third parties. All our partners adhere to strict privacy and data protection standards.

International Data Transfers

To operate tkbk's services, your information may be processed or stored on servers located in various countries. In such cases, we ensure that data protection standards are maintained and applicable laws are followed.

Your Rights Regarding Your Data

As a user of the tkbk platform, you have the following rights:

• Right of access: The right to request a copy of the personal information we hold about you
• Right to rectification: The right to request correction of inaccurate or incomplete information
• Right to erasure: The right to request deletion of your information in certain circumstances (though this may be limited where legal or regulatory obligations apply)
• Right to object: The right to object to specific uses of your information
• Right to withdraw consent: The right to withdraw consent previously given

To exercise these rights, contact us. Our support team is available 24 hours a day, 7 days a week in Bengali and English to assist you.

Opting Out of Marketing Communications

If you no longer wish to receive promotional communications from tkbk, you can contact our support team at any time to update your preferences. Please note that important service-related notifications (such as transaction confirmations or security alerts) may still be sent even if you opt out of marketing communications.

Protection of Minors

tkbk strictly does not collect any information from individuals under the age of 21 and does not permit them to use the platform. If we become aware that a minor is using our platform, we will immediately close that account and delete all associated information.

In accordance with our Responsible Gaming policy, age verification is an essential part of our data collection process.

Account Security — Your Responsibility

You also have certain responsibilities in protecting the security of your account. We advise you to:

• Use a strong and unique password that you do not use anywhere else
• Do not share your login credentials with anyone
• Make sure to log out after using a public or shared computer
• Notify us immediately if you notice any unusual activity in your account
• Keep your registered email and mobile account secure

How We Update Our Privacy Policy

tkbk reserves the right to update this privacy policy at any time. For any significant changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify registered users of significant changes via email or platform notification
• Continued use of the platform after changes take effect will be considered acceptance of the new policy

We encourage you to visit this page regularly to stay informed about the latest version of our privacy policy.

Contact Us

If you have any questions, concerns, or requests regarding your information or this privacy policy, please contact us. tkbk's support team is available 24 hours a day, 7 days a week in both Bengali and English.

Our FAQ page has answers to common questions about privacy and data protection. For more details or to exercise any of your rights regarding your information, contact us directly via live chat.

Applicable Law

This privacy policy is governed by applicable law. Our Terms and Conditions apply to any disputes related to the use of the tkbk platform. The Bengali version of this policy is the definitive version and shall take precedence over any translated version in any other language.